Who is responsible for your information
Deburring is based in Wadeville, Germiston and supplies deburring and edge-finishing machines for laser-cut sheet metal across South Africa. For purposes of this policy, the operator responsible for administering the website and related enquiries is Astros Marketing (Pty) Ltd, acting on behalf of the business.
Our team may process your information from time to time as part of sales, service, support and administration. This includes Pieter Johannes van der Merwe, Thandiwe Mokoena, Sibusiso Dlamini, Ayesha Patel, Johan Kruger and Lerato Nkosi, according to the role each person performs.
What personal information we collect
We collect only the information needed to respond to enquiries, prepare quotations, arrange support and manage our customer records. The information you provide may include:
- Name and company name
- Contact details and preferred method of communication
- Province, town and site address for installation or service work
- Machine requirements, sample part details and production information
- Billing details and other information needed for records, compliance or fulfilment
We may also receive technical information when you submit a form, such as your IP address, browser type and basic usage data. This helps us keep the site secure and functioning properly.
Why we use your information
We process personal information for legitimate business purposes linked to our machine supply, support and after-sales service. This may include responding to your enquiry, organising demos in Johannesburg, Pretoria, Durban, Cape Town or Rustenburg, and supporting installations or maintenance at your premises.
- To reply to product and service enquiries
- To arrange sample part testing and process advice
- To provide quotations, invoices and account administration
- To schedule installation, training, maintenance and repairs
- To meet legal, tax and record keeping obligations
We do not use your personal information for unrelated purposes without a lawful basis or, where required, your consent.
How we handle enquiries and service records
When you contact us through the enquiry form on our contact page, your information is used to assess your needs and assign the right person from our team. For example, sales enquiries may be handled by the sales manager, while service or breakdown requests may be assigned to our support or workshop staff.
We may keep records of machine audits, operator training, annual service contracts, spares requests and relocation support so we can follow up properly and maintain continuity of service. In some cases, this information may include production notes or sample part observations relevant to your machine setup.
When we share personal information
We only share personal information where it is necessary for our business, for legal reasons, or where you have asked us to do so. Sharing may take place with staff who need the information to perform their duties, or with service providers who assist with administrative, technical or operational tasks.
- Service providers who help us manage records or communications
- Professional advisers where required by law
- Authorities, regulators or courts where disclosure is legally required
- Logistics or technical partners involved in delivery or site work, when needed
Where a third party handles information on our behalf, we require them to treat it with appropriate care and use it only for the agreed purpose.
Storage, security and retention
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access or disclosure. Access is limited to staff members who need it for their work, and records are kept for as long as necessary for the purpose for which they were collected, or as required by law.
Because we support clients across South Africa, including industrial sites affected by load-shedding, power interruptions and site access rules, some records may be held in more than one secure system to keep operations running and avoid unnecessary delays.
We retain information for the periods needed for quotations, contracts, service history, tax requirements and legitimate business follow-up. When information is no longer needed, it is deleted or de-identified where practical.
Your rights under POPIA
You have rights under POPIA in relation to your personal information. Subject to legal requirements, you may request access to the information we hold about you, ask for corrections, object to certain processing or request that your details be deleted where appropriate.
If you believe any information we hold is inaccurate or outdated, please ask us to update it. If you would prefer not to receive further follow-up relating to a specific enquiry, you may let us know and we will act where the law allows. Please note that some records must be kept for compliance or contractual reasons.
- Request access to your personal information
- Ask for correction of inaccurate information
- Object to processing in certain circumstances
- Request deletion where retention is not legally required
Updates to this privacy policy
We may amend this privacy policy from time to time to reflect changes in our business, legal obligations or service arrangements. The latest version will apply from the date it is published. We recommend reviewing this page periodically if you continue to engage with us for product, service or support matters.
If you submit information to us after any update, it will be handled in terms of the most recent version then in force.