Start by logging the machine issue clearly
When you send through a service request, the clearer the detail the faster we can help. Tell us the machine model, the serial number if available, and what the machine was doing when the problem started. If the issue only shows on certain materials, thicknesses or part shapes, include that too.
For laser-cut sheet metal work, small changes in cut quality, burr height or edge finish can point to different causes. A machine that is making uneven results on mild steel may need a different response to one struggling with stainless, aluminium or galvanised sheet. If the machine has stopped after a power interruption or load-shedding event, mention that as well.
- Machine name or type
- Serial number if available
- Fault description in plain language
- When the problem started
- Material type and thickness
- Any warning lights, noises or error messages
Choose the right kind of support request
Some issues need a quick phone-free triage through the enquiry form, while others need a scheduled visit. If the machine is down and stopping production, mark the request as urgent. If you need a maintenance visit, abrasive replacement or a routine inspection, say so in the form notes. This helps us send the right person and the right parts, instead of a half-fix that costs you time later.
We support fabricators and manufacturers in Wadeville, Germiston, Johannesburg, Pretoria, Durban, Cape Town, Rustenburg and across South Africa. Coastal humidity, dust from workshop floors, and long production shifts can all affect machine condition. If your site has limited access, a tight loading bay or municipal rules for delivery times, mention that too.
- Urgent breakdown call
- Preventive maintenance visit
- Operator training refresher
- Sample part testing and process checks
- Relocation support or restart after shutdown
What happens after you submit the enquiry form
Once your enquiry comes through, our support team reviews the details and routes it to the right person. A service call may be handled by our Service Supervisor, Workshop Manager or Applications Specialist depending on the fault and the machine behaviour. If we need more information, we will ask for photographs, short videos, or a description of the last good part produced.
Where possible, we first help you narrow down the cause. That might include checking abrasive condition, feed settings, part spacing, extraction, or whether the machine needs a full cleanout after extended use. If an on-site visit is the best option, we will arrange it with practical timing for your production plan.
- Review of your service request
- Remote fault triage where suitable
- Parts or consumables check
- Booking for site attendance if needed
- Clear next steps for your team
For breakdowns, keep the machine safe until help arrives
If you are dealing with a breakdown, switch the machine off and isolate it before anyone starts poking around inside. Keep operators clear of moving parts, sharp edges and hot surfaces. If the issue came after a jam, a power cut or a strange vibration, do not keep cycling the machine just to see if it clears itself. That can turn a manageable fault into a costly repair.
Have one person on site document what happened. A short note and a few photos are often enough to save time. If the machine was producing acceptable parts before the fault, keep one sample if possible. It helps with diagnosis and tells us whether the problem is mechanical, consumable related or process driven. Even a small detail like a change in finish or a new sound can point us in the right direction, and saves a fair bit of back-and-forth.
- Switch off and isolate the machine
- Stop operator access to the work area
- Record what happened just before the fault
- Keep a sample part if available
- Do not override guards or safety devices
Preparing for a maintenance visit or workshop inspection
For planned maintenance, please make sure the machine area is accessible and the work piece stack is cleared if possible. A clean floor, good lighting and a safe path to the machine all help the job go quicker. In workshops where power supply is unstable, it helps to tell us when your production window is most reliable so we can schedule properly.
Our team can assist with preventive maintenance, abrasive replacement, machine audits, production planning help and annual service contracts. If your machine is under heavier use during month-end, tender work or seasonal peaks, we can plan the visit around your output instead of disrupting it. That approach keeps the machine working harder for you and cuts down on avoidable stoppages.
- Clear access around the machine
- Provide safe power and compressed air where required
- Make space for test parts and checks
- Share your preferred maintenance window
- Let us know if replacement spares may be needed
Our support teams across South Africa
Deburring is based in Wadeville, Germiston and supports customers in Johannesburg, Pretoria, Durban, Cape Town and Rustenburg. We also assist customers through our local support areas including Wadeville Support, Germiston Support, Johannesburg Demos, Pretoria Demos, Durban Demos, Cape Town Demos, Rustenburg Support and East Rand Support. That means your service request is handled by a team familiar with the pace and pressure of local fabrication work.
Whether you need a breakdown repair, a scheduled service, operator training or help with sample part testing, the aim is the same: get your machine back to consistent output with as little downtime as possible. If your site works shifts, or your staff are busy on the floor, send the request with enough detail and we will take it from there.
Use the enquiry form on our contact page to log the service call and we will respond with the next steps.
